Refund Policy

This Refund Policy applies to all training programs, subscriptions, and lesson packages. By enrolling, the student agrees to the terms below.

1. Validity of Plans

All plans are valid for one month only.
Once the month ends, any unused lessons expire automatically.

There are no extensions, no rollovers, and no transfers of lessons to the next month.

2. No Refunds for Unused Lessons

Unused lessons are not refundable under any circumstances.
This includes:

• Personal schedule conflicts

• Work or duty obligations

• Travel

• Forgetting or missing lessons

• Loss of interest

• Change of circumstances

A missed or unused lesson is still considered delivered, in accordance with the program terms.

3. Refund Eligibility

Refunds are issued only in the rare cases listed below:

a. Medical Incapacitation

A refund may be granted if the student is medically incapacitated and unable to continue training.

Required documentation:

• A formal medical certificate

• Clear indication of the period of incapacity

Refunds will be issued only for the portion of the program not yet delivered.

b. Documented Emergency

A refund may be granted if the student experiences a verified, serious emergency that prevents participation for the remainder of the month.

Required documentation:

• Official documentation relating to the emergency

• Proof that the student cannot continue training

Approval is assessed on a case-by-case basis.

4. What Is Not Considered an Emergency

The following do not qualify for refunds:

• Work commitments or changes to work schedule

• Duty roster changes

• Travel, holidays, or relocation

• Loss of motivation

• Personal matters not documented as emergencies

• Discretionary absences

These situations are the student’s responsibility.

5. Partial Refunds

If a refund is approved, it applies only to the portion of training not yet delivered.
Completed or partially completed lessons are not refunded.

6. Administrative Fee

Approved refunds may be subject to an administrative fee, deducted from the refund amount.
This fee covers time, processing, and reserved scheduling.

7. Teacher Cancellations

If a teacher must cancel a lesson, the lesson will be rescheduled or credited.
This is the only instance where rescheduling is offered.

8. Final Decision

All refund decisions are final.
We reserve the right to request further documentation if necessary.